> For the complete documentation index, see [llms.txt](https://docs.askdodo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.askdodo.com/legal/refund-policy.md). # Refund Policy Payment refunds, Account Credits reservations, and billing review. Effective Date: August 17, 2026 Technical description updated: October 5, 2026. This update distinguishes the current Account Credits ledger from the former device-wallet protocol; it does not create a new refund entitlement or change checkout-specific or statutory rights. This policy distinguishes payment refunds from released Credits reservations and explains how to request a billing review. ### Digital service; no physical returns askDodo provides digital services and Credits. We do not ship physical goods, so there are no physical returns or exchanges. This Policy explains when a payment reversal or account adjustment may be available. ### General refund rule Except where required by law, expressly stated at checkout, or covered by an eligible unspent card-funded balance review, consumed services and issued Credits are final and non-refundable. The former device-wallet protocol distinguished card-funded balance before and after conversion into device-held Credits. The current website maintains Account Credits in a server-side ledger and has no such browser-wallet conversion step. Do not use that former conversion step to determine a current transaction’s refund eligibility. Eligibility for review of an unspent card-funded amount, timing, taxes, and processing fees depend on the original transaction, checkout terms, payment processor, and applicable law. An unspent balance does not by itself establish entitlement to a payment refund; contact us to review the original transaction. ### Credits and request settlement Current Account Credits are service-maintained balance, not exported bearer proofs or private-key material. They are not a cash-out facility. Issued or spent Credits remain subject to the general refund rule and its checkout-specific and statutory exceptions above. Paid requests can reserve Credits and later settle a charge and release unused reservation to available account balance. Releasing a reservation is not a refund to a card, bank account, or crypto wallet. ### Subscriptions If subscriptions are offered, you can cancel before the next renewal to avoid the next charge. Unless checkout-specific terms state otherwise, access continues through the current paid period and periods already started are not prorated or refunded, except where required by law. ### Crypto payments Confirmed blockchain transfers are generally irreversible. askDodo does not provide crypto withdrawals or reverse a transfer after confirmation. If you send an unsupported asset, network, address, or amount, recovery may be impossible. This does not limit rights that cannot be waived under applicable law. ### Failed requests and billing errors A failed or interrupted AI request does not automatically create a cash refund. Request status and billing status are separate facts. When the service verifies the request outcome, settlement can release unused reservation or correct an account charge. A missing response alone does not prove that no charge occurred or that a cash refund was approved. Contact us if you see a duplicate charge, incorrect balance, unauthorized card charge, or a request that appears to have been charged incorrectly. Do not open a second request or repeat a purchase while the first transaction has an unknown status. ### How to request a review Email with the purchase date, amount, payment method, transaction or receipt identifier, and a short explanation. Never send your full card number, recovery key, private key, or raw bearer credentials. We will review available records and respond as reasonably practicable. Approved payment refunds are sent only to the original payment method. Financial institutions and payment processors control the time required for funds to appear.